
Operational Efficiency Specialist
5 days ago
Job Overview:
This role involves leading and managing operations in a specific region. The ideal candidate will oversee operational metrics and service delivery standards to ensure seamless daily operations.
The Cluster Manager – Operations is responsible for optimizing routing, task allocation, and resource availability to maintain consistent service delivery standards.
The successful candidate will also be accountable for monitoring the performance of service partners and professionals, providing coaching, training, and corrective actions as needed.
Additionally, the Cluster Manager – Operations will manage on-ground escalations and resolve customer issues in a timely manner.
Key Responsibilities include:
- Leading and managing a team to achieve operational efficiency through process improvements, cost control, and workforce planning
- Evaluating existing operational processes and workflows to identify inefficiencies or areas for improvement
- Taking initiative to improve service quality by proactively addressing challenges and opportunities
Requirements:
- A minimum of one year of experience in a similar role
We are looking for a dynamic and execution-focused individual who can drive operational efficiency and excellence in this role.
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