
Customer Experience Representative
5 days ago
Job Summary:
This role involves providing exceptional customer service, ensuring client satisfaction and retention.
- Manage interactions with clients through various communication channels.
- Deliver timely and professional responses to client inquiries.
- Maintain accurate records of client communications and order details.
- Develop and execute strategic plans for CRM campaigns to drive client loyalty.
- Monitor and analyze client interactions to provide actionable insights.
- Identify recurring issues and contribute to process improvement initiatives.
- Collaborate with cross-functional teams to resolve client queries and concerns.
- Build strong relationships with high-value clients.
- Report on client trends, feedback, and loyalty metrics to leadership.
- 2-4 years of experience in CRM, luxury retail, or related fields.
- Proficiency in CRM tools, MS Office; excellent communication and interpersonal skills.
- Customer-focused, organized, proactive, and solution-driven mindset.
- Contribute to enhancing client journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
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