IT Service Delivery Leader

2 days ago

Hyderabad Warangal Nizamabad, India beBeeInfrastructure Full time US$ 12,00,000 - US$ 15,00,000
Global Service Manager, IT Infrastructure and Regional Operations

Job Description

We are seeking an experienced Global Service Manager to lead the planning, building, maintenance, and decommissioning of our IT Infrastructure components. As a key member of our team, you will be responsible for ensuring that local teams and vendors deliver high-quality services in accordance with Sandoz standards.

Key Responsibilities:

  • Serve as single-point-of-contact for suppliers of country IT infrastructure and services
  • Ensure local teams and vendors deliver maintenance, troubleshooting, and service delivery according to Sandoz standards
  • Communicate and establish upcoming IT infrastructure changes to local communities
  • Support and ensure compliance to defined IT governance controls, standards, and practices
  • Manage strategic relationships with senior leadership of assigned markets/functions and serve as key point of contact and trusted advisor/business partner for all IT topics
  • Maintain technology programs, support maintenance of local application portfolio and roadmap for assigned markets/functions
  • Address business demand by capturing high-level technology requirements x-functionally, developing business case and support prioritization by value management
  • Represent end-to-end Sandoz technology functions in overall local business engagement and governance

Requirements:

  • Network Infrastructure: Understanding of network protocols, firewalls, VPNs, VLANs, and routing
  • Server Management: Proficiency in managing operating systems (Windows, Linux), server hardware, and software
  • Project Management: Skills in planning, executing, and managing IT projects, potentially using Agile or Scrum methodologies
  • Security: Knowledge of cybersecurity practices, firewalls, VPNs, and compliance requirements
  • Monitoring and Ticketing Tools: Experience using tools like Nagios, Zabbix, GLPI, or ServiceNow

Benefits:

  • Opportunity to work on exciting and transformative projects as a global leader in sustainable Biosimilar and Generic medicines
  • Unique chance to develop professionally and personally in a dynamic and innovative environment

Other Information:

  • Familiarity with regulations like GDPR, ISO 27001, or PCI DSS
  • Skills in using scripting and automation tools to streamline infrastructure management tasks
  • Understanding of configuration management principles and practices
  • Experience with backup and recovery procedures and technologies

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