Senior Business Solutions Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeBusinessAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000

At Delta Tech Hub, we're seeking a skilled Business Analyst to join our team. As a key member of our organization, you'll play a pivotal role in driving business success through data-driven decision making and collaborative problem-solving.


Job Description:
About Us:
We are the U.S. global airline leader in safety, innovation, reliability, and customer experience. Our employees around the world power us as we strive for operational excellence while maintaining our reputation for award-winning customer service.
We have fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions.
Your Responsibilities:
Work cross-functionally within IT and the business to understand end-to-end ticketing processes that include but are not limited to internal and external ticketing processes, change, cancel, refund, credit card, and settlement processes.
Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, ensuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports, and tracking
Requirements:
6-10 years of IT and/or business or any equivalent combination of experience, education, and/or training
~3-5 years' experience working on TPF applications in an airline domain.
~Prior experience working with ticketing and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate.
~Hands-on experience as a Business Analyst and writing Business Requirements.
Benefits:
Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.
Knowledge of Agile development methodologies and corresponding tools (ex. Project Management experience and previous airline business experience is preferred)

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