
Lead Operations Specialist
1 week ago
About the Role:
- This is a senior leadership position that oversees daily operations in a dynamic contact center environment.
- Candidates from BPO/BPM backgrounds are highly preferred for this role.
- Diversity candidates are encouraged to apply and will be given equal opportunities.
Key Responsibilities:
- To manage AM's and TL's responsibilities effectively, including overseeing large groups of staff.
- Candidates should have strong leadership skills, excellent verbal/written communication and interpersonal skills.
Requirements:
- College degree in Business Management/Administration or equivalent combination of education and experience.
- 4 or more years of directly related experience, including 2 or more years of supervisory experience.
- International Voice Experience; Outbound experience is an added advantage.
Benefits:
- US (24x7) shift timings and flexibility to stretch as required.
- Manager level experience in Telecom Domain for International contact center, US.
- Opportunities to grow professionally and expand your skillset.
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