Strategic Process Improvement Lead

3 weeks ago


Mumbai, Maharashtra, India Firstsource Full time
Job Overview

A high-growth company, Firstsource is a leading provider of customized Business Process Management (BPM) services. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various industries including Healthcare, Telecommunications & Media and Banking, Financial Services.

About the Role

We are seeking an experienced Director Process Excellence to lead our continuous improvement initiatives by driving proactive improvement projects across various business functions. The ideal candidate will have a strong background in BPM, process excellence, or related fields with at least 16 years of experience. Key responsibilities include:
  • Drive process improvement & transformational projects on key business problems.
  • Generate business impact through Continual Improvement initiatives.
  • Lead change management efforts.
  • Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards.

Candidate Profile

We are looking for a highly skilled professional with a Graduate degree and at least 16 years of experience in a Continuous Improvement/Process Excellence environment. A Banking / F&A/ Financial services background is preferred. This role requires exceptional analytical skills, attention to detail, and excellent communication skills. If you are passionate about process excellence and have a proven track record of delivering results, we encourage you to apply for this challenging opportunity.

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