Technical Innovation Expert

1 day ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 20,10,000

As a Technical Support Engineer, you will be part of a dynamic team responsible for providing remote technical and application problem resolution assistance to our global customer base.

The primary role involves diagnosing, troubleshooting, repairing and debugging complex Application issues related to our software. You will respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities
  • Resolve technical issues of the product suite for our Customers and Partners around the globe.
  • Document and verify reported problems, troubleshoot and resolve issues utilizing all available tools, resources and documentation. Engage additional resources when necessary.
  • Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams.
  • Understand and set issue priority based upon urgency and business impact.
  • Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable.

Requirements:

  • Mandatory hands-on experience in the following technologies: Networking, CentOs Linux, Windows OS.
  • Mandatory hands-on experience in minimum of TWO to THREE from the below: Contact Center Technologies (including Automated Dialers & Telephony), Application Support, Telephony experience / SIP, XML scripting, Object Oriented Programming.
  • Secondary skills include VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, demonstrated ability to learn complex software tools quickly.

Preferred Skills:

  • Cloud technologies – AWS and/or Google knowledge is an added advantage.
  • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities is a PLUS).

Working Conditions:

  • Ability to work in a technical and fast-paced environment.
  • Ability to achieve KPIs on a regular basis.
  • Flexibility to work hours outside of normal shift, to meet customer needs.
  • Flexibility to work during weekends.

Alvaria is an equal opportunity employer with a strong commitment to diversity.

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