Remote Site Support Specialist

2 weeks ago

Gulbarga, Karnataka, India beBeeNetworkTroubleshooter Full time US$ 1,00,000 - US$ 1,50,000

About the Opportunity

We are urgently seeking a dedicated remote support specialist who can provide troubleshooting expertise during site activities. This role is critical in ensuring smooth R&M execution, RTWP mitigation, KPI monitoring, and effective coordination with on-ground teams.

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Main Responsibilities:

• Provide real-time RTWP troubleshooting support during site activities.

• Login to Nokia OSS for: RTWP logs, lock/unlock radios, parameter checks, and troubleshooting commands.

• Guide crews to resolve RTWP imbalance, PIM issues, and uplink interference.

• Support R&M troubleshooting – radios, baseband, RET, fiber, MW, and RF jumpers.

• Coordinate with Carrier Switch team for software load, commissioning, and integration.

• Monitor KPIs post-commissioning to validate site stability and performance.

• Prepare SCOP reports (Excel/PPT) including KPIs, RTWP logs, alarms, and troubleshooting steps.

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Required Expertise:

• Strong knowledge of 4G LTE & 5G NR technologies.

• Proficiency with Nokia OSS operations.

• Expertise in RTWP/PIM troubleshooting and external interference mitigation.

• Hands-on experience with RET troubleshooting, RF paths, microwave links, and fiber.

• Familiarity with spectrum analyzers and filters for interference hunting.

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Additonal Skills:

• Proficiency in MS Excel, PowerPoint, Google Earth for reporting.

• Strong English communication skills (spoken & written).

• Excellent problem-solving, coordination, and documentation abilities.

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Preferred Qualifications:

• Hands-on with Anritsu or equivalent interference-hunting tools.

• Exposure to multi-vendor environments (Ericsson, Samsung, etc.).

• Familiarity with Python/SQL/dashboarding tools for KPI/RTWP tracking.

• Prior experience in NOC or operator environments.

⸻

Benefits:

This role ensures our crews receive strong remote support during troubleshooting, commissioning, and R&M activities, while driving high-quality SCOP reporting for projects. You'll be at the heart of ensuring stable, high-performing sites across the network.

⸻

How to Apply:

Please apply via Easy Apply or send your CV with subject line 'RTWP Mitigation Support Engineer'.

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