Product Delivery Manager
1 month ago
Key Responsibilities:
- Oversee the delivery of IT services, ensuring they meet the highest standards of quality and efficiency.
- Work closely with clients and internal teams to understand requirements, troubleshoot issues, and implement solutions.
- Collaborate across various teams to effectively manage production issues and maintenance activities.
- Coordinate and follow up with Application teams to ensure permanent fixes are prioritized, planned, and delivered, through the problem management process.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Document operational procedures, contribute to knowledge base, and cross-train other team members to build up functional and technical expertise for our applications.
- Analyze and challenge existing support processes to achieve continuous improvement.
- Strong communication skills are required to manage internal and external stakeholders effectively.
Requirements:
- Degree/Diploma with 3-4 years' experience in Banking/financial sector/any relevant domains is a must.
- Basic proficiency in .Net/SQL, able to read and debug code for trouble shooting.
- Experience in handling UAT/Production batch/deployment is necessary.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
About Us:
Gemini Software Solutions P Ltd is a dynamic IT company seeking a highly skilled and motivated Service Delivery Engineer to join our team. The ideal candidate will be responsible for overseeing the delivery of IT services, ensuring they meet the highest standards of quality and efficiency.
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