Product Design Leader, Consumer Engagement
2 weeks ago
About Our Consumer-Facing Design Team
At Agoda, our Consumer Facing Design Team is at the forefront of creating exceptional travel experiences across Hotel Accommodations, Homes, Reviews, Content & Localization.
As a pivotal force in our product-driven company, we collaborate closely with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces.
We're on a mission to craft a cutting-edge booking platform prioritizing choice, value, user-friendliness, and personalization for our customers booking across our platform.
The Product Design Manager, Consumer Facing at Agoda
As the Design Manager for our Consumer-Facing Products, you'll play a pivotal role in shaping and executing the vision for accommodation funnels that directly engage our customers.
Through your design leadership and strategic insights, you'll collaborate closely with product stakeholders to deliver seamless experiences.
Your primary responsibility will be to guide and inspire a team of designers, fostering an environment where innovative solutions thrive.
We're looking for someone who can strike a delicate balance between user-centric design and business objectives.
You'll empower your team to advocate for the user while aligning their efforts with our overarching business goals and KPIs.
Day to Day
- Manage the scope of work for your team, and determine how to divide work amongst designers.
- Lead design strategy for complex initiatives and grow design leaders.
- Drive design vs business objectives and measurement alignment on core product initiatives that design team or product team drives.
- Ensure successful execution by your team. You surface and address questions, bottlenecks, dependencies, and conflicts as they arise, working with stakeholders when needed.
- Maintain and apply a process for effective design.
- Take steps to build a healthy, high performing, capability-complete team. You hire designers to fill open headcount. You foster a positive culture on your team.
- Coach and mentor your direct reports to make sure they hone their competencies and grow in their careers.
- Lead projects and groups to define and sell a coherent medium to long term vision, with milestones and short term actions to get there.
- Represent your team upwards to your manager: you ensure the team's priorities are well understood, you advocate for them, and you flag any underperformers, stakeholder misalignments, or other challenges they face.
- Partner with a design leadership team to help shape management practices, and mentor other design leaders to put those in practice.
Product Design Manager at Agoda
We're looking for someone with a track record of:
- Leading design strategy for complex initiatives and growing design leaders.
- Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach.
- Using holistic thinking to identify customer experience opportunities that create impact across the organization.
- Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice.
- Incorporating advancements in the field of product design to guide the skills and practices of our team.
- Developing a deep understanding of current native technologies and design patterns, and can guide your design team to use these in practice.
Qualities We Value in Design Leaders
- Effective articulation of ideas and design solutions.
- Expressing feedback with kindness and candor.
- Tolerance for ambiguity and healthy curiosity.
- Translation of quantitative & qualitative insights into design decisions.
- Contribution to our culture: motivation, optimism, quality, integrity.
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