Customer Service Representative cum Office Coordinator

7 days ago


Kolkata, West Bengal, India TimD - Tim Digital Full time
Job Description:

We are seeking a highly motivated and organized individual to manage daily office operations, interact with clients, and make outbound calls to potential clients as a Telecaller cum Office Admin & Client Service Representative at TimD - Tim Digital.

This role involves ensuring exceptional customer service while handling office administration tasks, generating leads and prospects over the phone, building and maintaining positive relationships with clients, and identifying business opportunities. The ideal candidate will have strong communication and interpersonal skills, excellent organizational and time management abilities, and proficiency in MS Office and other computer applications.

Responsibilities:
  • Making outbound calls to prospective clients to explain products and services and generate appointments.
  • Generating leads and prospects over the phone.
  • Building and maintaining positive relationships with clients.
  • Identifying business opportunities and managing client accounts.
  • Handling office administration tasks such as scheduling appointments, maintaining files, ordering office supplies, and keeping the office organized.
  • Responding to client inquiries via phone or email with professionalism and courtesy.


Requirements:
  • Graduate (Bachelors Degree) in any field.
  • Minimum of 1 year of experience in customer service, office administration, telesales, or inside sales.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Proficient in MS Office and other computer applications.
  • Able to multitask and prioritize tasks effectively.
  • Capable of working independently as well as part of a team.


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