Customer Service Director
2 weeks ago
We're seeking a dynamic Call Centre Manager to lead our customer service team and drive the efficiency and effectiveness of our operations.
Key Responsibilities:
- Lead, mentor, and develop a team of customer service representatives, fostering a positive and high-performance culture.
- Oversee daily operations of the call centre, ensuring all processes run smoothly and efficiently.
- Develop and implement strategies to optimize productivity and service quality.
- Monitor and analyze performance metrics, generating actionable insights to improve customer satisfaction and operational success.
- Collaborate with cross-functional teams to align strategies and enhance customer journey processes.
- Handle escalated customer interactions, ensuring prompt and effective resolutions.
Requirements:
- Proven leadership experience in managing a call centre or customer service team, demonstrating a track record of success in achieving performance goals.
- Strong analytical skills with the ability to interpret data and translate it into meaningful improvements.
- Exceptional communication and interpersonal skills to inspire, coach, and motivate your team.
- Problem-solving expertise and a proactive approach to handle complex situations with confidence.
- Proficiency with call centre technology, CRM systems, and performance management tools.
As a Call Centre Manager at Better Choice Migration, you'll have the opportunity to make a significant impact and drive our customer service experience forward. If you're passionate about delivering exceptional customer service and have a proven track record of leadership success, we'd love to hear from you.
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Branch Director
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Territory Sales Director for Modern Trade
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Expertise
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Customer Service Representative
4 weeks ago
Ludhiana, Punjab, India Jobopenning Full timeJob Opportunity: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Contact potential or...
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Customer Service Associate
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Customer Service Representative
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Warehouse Operations Director
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Customer Service Representative
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Customer Service Representative
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