Customer Service Director

2 weeks ago


Ludhiana, Punjab, India Better Choice Migration Full time

We're seeking a dynamic Call Centre Manager to lead our customer service team and drive the efficiency and effectiveness of our operations.

Key Responsibilities:

  • Lead, mentor, and develop a team of customer service representatives, fostering a positive and high-performance culture.
  • Oversee daily operations of the call centre, ensuring all processes run smoothly and efficiently.
  • Develop and implement strategies to optimize productivity and service quality.
  • Monitor and analyze performance metrics, generating actionable insights to improve customer satisfaction and operational success.
  • Collaborate with cross-functional teams to align strategies and enhance customer journey processes.
  • Handle escalated customer interactions, ensuring prompt and effective resolutions.

Requirements:

  • Proven leadership experience in managing a call centre or customer service team, demonstrating a track record of success in achieving performance goals.
  • Strong analytical skills with the ability to interpret data and translate it into meaningful improvements.
  • Exceptional communication and interpersonal skills to inspire, coach, and motivate your team.
  • Problem-solving expertise and a proactive approach to handle complex situations with confidence.
  • Proficiency with call centre technology, CRM systems, and performance management tools.

As a Call Centre Manager at Better Choice Migration, you'll have the opportunity to make a significant impact and drive our customer service experience forward. If you're passionate about delivering exceptional customer service and have a proven track record of leadership success, we'd love to hear from you.


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