Customer Service Representative

3 hours ago


Ludhiana, Punjab, India hellowork Full time

**Job Title:** Customer Service Associate

About the Role:

We are seeking a skilled Customer Service Associate to join our team at Hellowork. As a Customer Service Associate, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company's reputation.
  • Keep records of calls and sales and note useful information.

Requirements:

  • Good communication and convincing skills in English or Bengali.
  • Knowledge of E-mail and MS-Excel.


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