Helpdesk IT Professional

2 weeks ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity

Technical Support Specialist, IT professionals with strong problem-solving skills will provide timely assistance and ensure the smooth operation of technology tools. They'll deliver level 1 support, troubleshoot issues, and escalate when necessary, while educating users and enforcing IT policies.


Key Responsibilities

This role gives you the opportunity to make a direct impact on user productivity, support mission-critical operations, and contribute to continuous improvement in a global support environment. You will collaborate with cross-functional teams, apply ITIL-based practices, and work across a range of systems and tools, including Windows, Mac, Office 365, M365, Intune, and networking technologies.


Day-to-Day Activities
  • Provide end-user and computer support (calls, tickets, emails);
  • Troubleshoot issues, provide solutions, and escalate when necessary;
  • Follow up with users to ensure resolution of issues;
  • Educate users about supported technologies and IT policies;
  • Enforce IT security standards and comply with security guidelines;
  • Create and maintain knowledgebase articles for user reference;
  • Support user activities on IT projects when required;
  • Document interactions and update internal knowledge resources.

Qualifications and Skills
  • IT hardware management and troubleshooting experience;
  • Strong troubleshooting abilities across Windows, Mac, Office 365, M365, Intune, and basic networking;
  • Familiarity with ITIL processes (Incident, Problem, Change) and ticketing tools (ServiceNow, Jira, etc.);
  • Understanding of networking, IT infrastructure, and cybersecurity;
  • Client-focused mindset with a professional and adaptable approach;
  • Process-oriented mindset with a drive to identify and implement improvements;
  • Ability to follow detailed instructions with consistency and accuracy;
  • Ability to work independently, demonstrating autonomy and resourcefulness;
  • Proficiency in English with excellent verbal and written communication skills.

Desirable Qualifications
  • Certifications such as A+, ITIL or HDI;
  • Experience in tier 2 support or process improvement projects;
  • Exposure to global support environments or multiple systems/technologies.

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