Enterprise ServiceNow Leader

5 days ago

Mumbai, Maharashtra, India beBeeDirector Full time
Leadership and Innovation Role

We are seeking a visionary leader to drive the strategy and execution of ServiceNow solutions. As a Director, you will be responsible for overseeing the delivery of end-to-end solutions, ensuring high-quality implementation, and successful adoption of ServiceNow within the enterprise environment.

This leadership role requires deep expertise in ServiceNow, strong business acumen, and the ability to deliver complex solutions in a fast-paced, client-driven environment. You will lead a team of consultants, developers, and architects, collaborate with senior stakeholders, and drive innovation to optimize IT operations, workflows, and service management processes.

Key Responsibilities:
  • Strategic Leadership: Lead and define the strategy for ServiceNow services, aligning with overall business goals and delivering value-driven outcomes for clients.
  • Solution Design & Delivery: Oversee the design, development, and deployment of ServiceNow solutions across different modules, ensuring successful delivery from concept to implementation.
  • Client Engagement: Build and maintain strong relationships with key clients, understanding their business challenges and translating them into ServiceNow solutions that deliver business value.
  • Team Management & Development: Manage and mentor a team of ServiceNow professionals, fostering a culture of continuous learning and professional growth.
  • Operational Excellence: Ensure operational excellence in the delivery of ServiceNow services, focusing on quality assurance, project governance, risk management, and adherence to timelines and budgets.
  • Innovation & Optimization: Drive the adoption of new ServiceNow features, modules, and industry best practices, identifying opportunities for process improvement and automation.
  • Sales & Business Development: Collaborate with the sales team to identify new business opportunities and develop proposals for ServiceNow implementations.
Required Skills and Qualifications:
  • Experience: 10+ years of experience in ServiceNow implementation and consulting, with at least 5 years in a leadership role.
  • ServiceNow Expertise: Deep knowledge of the ServiceNow platform, including configuration, customization, integration, and implementation across various modules.
  • Leadership: Proven leadership experience in managing and mentoring teams of technical consultants and architects.
  • Client Relationship Management: Strong experience in managing client relationships, understanding business needs, and translating them into technical solutions.
  • Business Acumen: Strong understanding of business processes, IT operations, and digital transformation initiatives.
  • Project Management: Excellent project management skills with experience in delivering complex, large-scale IT projects on time and within budget.
Education:
  • A Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. MBA or relevant business qualifications are a plus.

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