
City Manager
1 day ago
We are seeking a seasoned executive to lead the growth of our multi-outlet QSR operations in Mumbai. The successful candidate will drive P&L performance, deliver operational excellence, and act as the region owner.
Key Responsibilities:- Leadership & Team Management
- Oversee end-to-end operations for all outlets in Mumbai & Pune, ensuring adherence to brand standards and quality expectations.
- Lead and manage Operations, field HR, Training, Maintenance functions across the city.
- Nurture high-performing teams with a culture of ownership, accountability, and excellence.
- P&L Ownership & Financial Accountability
- Take full ownership of the city's Profit & Loss (P&L), ensuring revenue targets, margin improvements, and cost controls are consistently met.
- Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.
- Monitor financial metrics regularly and present actionable insights to leadership.
- Customer Experience & Quality Assurance
- Maintain top-tier customer service with excellent product ratings, consistent service speed, and food quality standards across all stores.
- Analyze customer feedback and implement actionable operational improvements.
- Regularly audit stores for compliance, hygiene, and service standards.
- Data Analysis & Decision-Making
- Leverage operational and financial data to identify performance gaps, trends, and opportunities.
- Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.
- Analyze and track dashboards and KPIs to support informed decision-making and strategic planning.
- Expansion & Growth
- Partner with leadership to drive city-level growth and new store launches.
- Ensure seamless operational readiness and post-launch performance stabilization.
- Cross-Functional Collaboration
- Collaborate closely with Supply Chain, Marketing, Finance, and Central Ops teams to align city operations with business goals.
- Collaborate with the Data team to implement tools that enhance operational efficiency and customer engagement.
- Crisis & Risk Management
- Anticipate operational risks, troubleshoot challenges proactively, and ensure quick resolution to protect the brand and customer trust.
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