
IVF Center Manager
4 days ago
Job Type: Full-Time
Reports To: Operations Leadership
About Our IVF Centers
We are a leading IVF chain in South India and one of the largest in India, with over a decade of experience in fertility care. We are committed to delivering safe, transparent, and compassionate treatments, supported by advanced technology and a patient-first approach.
Role Overview
We seek a Center Manager to drive operational and financial excellence at our IVF centers. The role involves performance monitoring, compliance, process optimization, and ensuring a seamless patient experience.
Key Responsibilities
- Develop annual operating plans and performance targets in line with corporate strategy
- Ensure achievement of financial and operational targets
- Monitor revenue, profitability, and team performance against defined Key Result Areas (KRAs)
- Lead cost optimization and compliance initiatives
- Oversee Standard Operating Procedure (SOP) implementation, medical record management, and audit readiness
- Act as an escalation point for operational issues and ensure medico-legal compliance
- Liaise with sales and marketing teams for brand visibility in local markets
- Coordinate monthly Profit and Loss (P&L) with the corporate Management Information System (MIS) team
- Drive patient satisfaction, retention, and conversion metrics
Required Skills and Qualifications
- Strong leadership and people management skills
- Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin)
- Customer satisfaction (Net Promoter Score 90%) and retention focus
- Excellent knowledge of compliance and medico-legal requirements
- Process-driven with attention to detail
Benefits
Opportunity to work with a leading IVF chain in South India
Competitive salary and benefits package
Professional growth and development opportunities
Others
Collaborative and dynamic work environment
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