Senior Contact Center Solutions Architect

7 days ago

Bhavnagar, Gujarat, India beBeeEngineer Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Overview

We are seeking a highly skilled Cisco UCCE CVP Engineer to join our team.

The ideal candidate will have expertise in designing, implementing, and maintaining complex contact center solutions using Cisco UCCE and CVP technologies.

Responsibilities include:

  • Designing architecture for scalable, resilient, and high-performing contact center solutions
  • Implementing and configuring UCCE and CVP components
  • Integrating with third-party applications
  • Developing and troubleshooting CVP VXML applications and ICM scripts

The successful candidate will be a strong communicator with excellent problem-solving skills and the ability to work collaboratively as part of a dynamic team.

Key Responsibilities:
  • Collaborate with solution architects to design and implement Cisco UCCE CVP solutions
  • Participate in technical presentations and provide subject matter expertise
  • Support estimation, scoping, and proposal development
  • Lead installation and configuration activities for Cisco contact center platforms
  • Customize call flows, IVR applications, and reporting solutions based on customer requirements
  • Conduct system testing, troubleshooting, and performance validation
  • Deliver operational support and ongoing improvements to maximize system uptime and performance
  • Monitor systems, analyze logs, and deliver actionable insights for continuous service enhancement
  • Manage upgrades, patches, and migrations with minimal disruption to business operations
Requirements:
  • Mandatory Skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco Ipcc, NICE Contact Center, CUCM
  • Good to Have Skills: Azure Infra Services, Cisco Webex, CUCM

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