Desktop Support Specialist

2 days ago

Mumbai, Maharashtra, India Third Bridge Full time

About the Role

As Third Bridge’s Desktop Support Engineer, you’ll play a vital role in maintaining the smooth operation of our business. You’ll provide first-line support within our Tech Success team, resolving technology issues for our employees across the globe. Your excellent customer service skills will shine as you respond to tickets from our office, remote workers, and other locations.

Key Responsibilities

  • User account creation, maintenance, and closure
  • Equipment issuance, inventory management, and logistics
  • Technical support for desktop and laptop systems, including Windows and Mac environments
  • Desk configuration of meeting and conference spaces
  • Escalation or delegation to senior team members or wider Tech and Product departments

Working from our Mumbai office, you’ll be a friendly face in the team, providing welcoming and supportive technical fixes to employees with varying levels of technical knowledge. Third Bridge is a fast-paced and changing environment, offering opportunities for growth and development while contributing to our company goals. You’ll receive full training and ongoing support from your team, with a clear escalation chain and development ladder as you progress in your career with us.

Requirements

  • 2-4 years of experience in desktop support or a related IT support role
  • Excellent communication and interpersonal skills
  • Proficiency in network troubleshooting and IP configuration
  • Experience with inventory management practices
  • Hands-on experience with dual-screen setups and familiarity with HDMI, VGA, and other hardware cables
  • Ability to set up and support both MacBook and Windows laptops
  • Solid understanding of Active Directory and DNS
  • Experience with Google Admin Console and Google Suite is preferred
  • Ability to work independently and as part of a team
  • A proactive and customer-focused approach to IT support

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