Desktop Support Specialist

1 month ago


Mumbai, Maharashtra, India NMIMS Full time

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at NMIMS. The ideal candidate will have a strong background in Windows/Linux/Mac OS environments and excellent problem-solving skills.

Key Responsibilities:

  • Address user tickets regarding hardware, software, and networking
  • Walk customers through installing applications and computer peripherals
  • Manage Windows 2012 and Active Directory
  • Troubleshoot and deploy Patch management
  • Troubleshoot and deploy endpoint antivirus
  • Diagnose problems using targeted questions
  • Provide step-by-step instructions for troubleshooting
  • Conduct remote troubleshooting
  • Test alternative pathways until resolving an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Escalate unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Contribute to technical documentation and manuals

Requirements:

  • Proven work experience as a Desktop Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field
  • Familiarity with SCCM, Active Directory, and Networking protocols and Subnetting
  • Experience with Image and Patch management
  • Familiarity with endpoint protection Application


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