Desktop Support Specialist
1 month ago
Job Summary:
We are seeking a skilled Desktop Support Specialist to join our team at NMIMS. The ideal candidate will have a strong background in Windows/Linux/Mac OS environments and excellent problem-solving skills.
Key Responsibilities:
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Manage Windows 2012 and Active Directory
- Troubleshoot and deploy Patch management
- Troubleshoot and deploy endpoint antivirus
- Diagnose problems using targeted questions
- Provide step-by-step instructions for troubleshooting
- Conduct remote troubleshooting
- Test alternative pathways until resolving an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Escalate unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Contribute to technical documentation and manuals
Requirements:
- Proven work experience as a Desktop Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
- Familiarity with SCCM, Active Directory, and Networking protocols and Subnetting
- Experience with Image and Patch management
- Familiarity with endpoint protection Application
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