IT Desktop Support Specialist
4 weeks ago
Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. Our team is committed to delivering exceptional service and support to our clients.
We are seeking a highly skilled and experienced Desktop Support Officer to join our team. As a Desktop Support Officer, you will be responsible for providing technical support and assistance to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.
Key Responsibilities:
- Provide technical support and assistance to clients via phone, email, and chat
- Troubleshoot and resolve technical issues, including software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Provide prompt and accurate feedback to clients
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Requirements:
- At least 3-4 years of relevant experience in a similar role
- Excellent customer service and people skills
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Strong analytical and problem-solving capabilities
- Well-organized and highly detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
Desirable Qualifications:
- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
What We Offer:
Axiom Technologies offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and experienced Desktop Support Officer looking for a new challenge, please forward your resume to [email address].
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