Application Coordinator

7 days ago

Jamnagar, Gujarat, India beBeeConversion Full time ₹ 45,00,000 - ₹ 85,00,000

Job Title: Application Coordinator

We are looking for a detail-oriented professional to join our team as an Application Coordinator. In this role, you will play a pivotal part in supporting Regional Heads/proxies across different territories to convert applications to paid students.

This position requires a dynamic individual with strong communication skills and the ability to multitask. You will collaborate closely with Sales teams to ensure a smooth transition of potential students to the enrolment phase and beyond.

Responsibilities:

  • Maintain a Healthy Pipeline:
  • Pipeline drill with Business Development (BD) and their agents to discuss application status and ensure timely progression.
  • Ensure the application pipeline is accurate and up-to-date, with correct statuses.
  • Support Application Progression: Collaborate with BD Managers to ensure every application moves smoothly through the process and reaches the visa stage.
  • Assist the BD Teams for release of offers, interview links, delays from Admission/Visa teams or for any other application-related issues.
  • Close previous intake applications: Follow up with BD Teams for closure of past intake applications.
  • Provide CRM/refresher training to new joiners or agents if required.
  • Document Collection & Follow-ups:
  • Engage with agents/students for pending documents to facilitate conversion from COL to UCOL.
  • Engage with agents/students to ensure collection of visa documents as per the regional checklist.
  • Uploading documents – The Coordinator may upload the documents to help BD Managers while they travel.
  • Regular calling to agents/students for documents follow-up on COL/Visa stage.
  • Assessment of documents at Visa stage:
  • Ensuring all documents are received as per the regional checklist.
  • Conduct a detailed assessment of documents at Visa stage for correctness as per the visa requirements of their territories.
  • Forward the documents to the Compliance team for final review and coordinate for release of Visa letter.
  • Deadline communication: regular forwarding of deadlines to agents and BD Team to ensure timely submission of application and documents.
  • Updating Notes on CRM, post-conversation with agent/student with a summary.
  • Pipeline Tracking & Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with Regional Managers and Heads.
  • Communication: Ensure all important updates or new communications are promptly shared with BD Managers if not already communicated by Departmental Managers or Heads.
  • Maintain a follow-up on the refund cases raised by the BD teams.
  • Innovative approach: predicting issues, resolving issues with a proactive approach.

Requirements:

  • Bachelor's degree or equivalent.
  • Experience in Overseas Education industry.
  • Strong attention to detail.
  • Excel and data statistics tools such as pivot table or v-lookups.
  • Excellent communication skills, both written and spoken in English.
  • Ability to manage a diverse workload independently and as part of a team.
  • Enjoys following and improving processes.
  • A cool and calm temperament.
  • Ability to multitask and handle pressures.

Desirable Skills:

  • Knowledge of CRM software such as Zoho or SalesForce.
  • Experience of working or studying abroad.

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