Progress Openedge Applications Specialist

2 weeks ago

Jamnagar, Gujarat, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are looking for an experienced Application Support Specialist with a strong background in Progress OpenEdge (ABL/4GL).

The role involves providing production support, issue resolution, monitoring and minor enhancements for business-critical applications. The ideal candidate should be proactive in handling incidents, ensuring application stability and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

  • Provide L2/L3 support for applications built on Progress OpenEdge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests and problem tickets within Service Level Agreements (SLAs).
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements and release deployments.
  • SUPPORT application upgrades, patches and migration activities.
  • Maintain accurate documentation of issues, resolutions and standard operating procedures.
Required Skills & Experience

Key Qualifications:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong troubleshooting, analytical and communication skills.
Desirable Skills

Bonus Points:

  • Knowledge of integration with APIs/web services.
  • Experience in working with global support models
  • Basic knowledge of Software Development Life Cycle (SDLC) / Agile methodologies

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