Virtual Agent Systems Engineer
6 days ago
The Virtual Agent Engineer at Kenvue is a crucial role that requires a unique blend of technical expertise and business acumen. As a key member of our global team, you will be responsible for developing and maintaining virtual agent systems that meet the needs of our organization.
Key Responsibilities:
- Design and implement innovative solutions to improve the virtual agent system's performance and user experience.
- Collaborate with cross-functional teams to ensure the virtual agent system is integrated with other systems and processes.
- Provide technical leadership and mentorship to the team.
- Stay up-to-date with emerging trends and technologies in virtual agent development and incorporate them into our virtual agent system.
- Lead and manage virtual agent engineering projects and initiatives across the organization.
- Serve as an expert resource for virtual agent technology and processes.
Requirements:
• 5-8 years of experience with minimum 4 years experience in virtual agent development or related field
• Bachelor's degree or equivalent in computer science or related field
• Strong Service Now skills
• Experience with natural language processing and machine learning techniques
• Ability to work collaboratively in a team environment
• Excellent problem-solving and analytical skills
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