Virtual Agent Systems Engineer

6 days ago


Bengaluru, Karnataka, India Kenvue Full time
Virtual Agent Engineer

At Kenvue, we're dedicated to delivering exceptional care to our customers through innovative solutions. As a Virtual Agent Engineer, you'll play a crucial role in shaping our virtual agent systems to meet the evolving needs of our organization.

Key Responsibilities:
  • Design and develop virtual agent systems that drive business value and user satisfaction.
  • Collaborate with cross-functional teams to integrate virtual agent systems with other processes and technologies.
  • Stay up-to-date with emerging trends and technologies in virtual agent development and incorporate them into our systems.
  • Provide technical leadership and mentorship to the team, ensuring seamless project execution and knowledge sharing.
  • Lead and manage virtual agent engineering projects, prioritizing work and balancing workload within the team.
Requirements:
  • 5-8 years of experience in virtual agent development or a related field.
  • Bachelor's degree or equivalent in computer science or a related field.
  • Strong Service Now skills and experience with natural language processing and machine learning techniques.
  • Ability to work collaboratively in a team environment and provide excellent problem-solving and analytical skills.
Preferred Qualifications:
  • Advanced technical expertise in virtual agent technology and processes.
  • Understanding of complex operational processes and documentation.
  • Ability to prioritize criticality of operational incidents and their impact on the business.

Kenvue is a global organization with a diverse and brilliant team of 22,000 people. We're committed to delivering the best products to our customers and making a positive impact on their lives. If you're passionate about virtual agent technology and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.



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