Operations Assistant Manager

2 days ago


Kolkata, West Bengal, India beBeeOperations Full time ₹ 12,00,000 - ₹ 15,00,000

Job Overview

We seek a skilled Operations Assistant Manager to oversee daily operations and lead a team of over 40 FTEs in international BPO and voice processes.

Main Responsibilities:

  • Collaborate with the Operations Manager to streamline operational workflows
  • Develop and implement process enhancements to improve efficiency and customer satisfaction
  • Maintain accurate records and reports to inform business decisions

Requirements:

  • Bachelor's degree or equivalent in a relevant field
  • Minimum two years of experience as an Operations Assistant Manager in international BPO and voice processes
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in rotational shifts, if required

Key Performance Indicators:

  1. Meet productivity and quality standards
  2. Develop and implement process improvements
  3. Ensure accurate record-keeping and reporting


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