Assistant Operations Manager

3 weeks ago

Kolkata, West Bengal, India TajSATS Full time
  • Assist the Operations Manager in ensuring all flights are prepared, catered and dispatched on time as per airline specifications and laid-down standards.
  • Support in preparing and monitoring the departmental budget, ensuring expenditures remain within approved limits.
  • Conduct routine checks to ensure ISO, HACCP and FSSAI standards are implemented and adhered to consistently.
  • Collaborate with the Operations Manager in maintaining updated flight schedules, GLP files, and menu files.
  • Ensure staff are groomed, adhere to dress codes and attend daily briefings; maintain briefing registers for records.
  • Assist in organizing training sessions for new staff and refresher training for existing employees to keep them updated on operational standards.
  • Conduct periodic one-on-one meetings with departmental staff to address concerns and maintain harmony.
  • Support in the preparation and monitoring of the duty roster to ensure sufficient manpower allocation across all shifts.
  • Maintain a professional rapport with airline clients and assist in ensuring client feedback and requests are addressed promptly.
  • Periodically update contact details of all airline clients, including competitors and coordinate client engagements like birthdays and special events.
  • Conduct random checks on hi-lifts, equipment and airline stores to ensure cleanliness, compliance and operational readiness.
  • Assist in monitoring temperature logs, deep cleaning schedules and fumigation records, ensuring all documentation is accurate and up to date.
  • Verify that check-sheets and challans for flights are accurate, ensuring no revenue leakages occur.
  • Perform random inspections of flight operations at the airport, ensuring all activities are aligned with checklists and operational requirements.
  • Document any menu or weight specification changes and ensure all relevant supervisors are informed; conduct follow-up checks as required.
  • Ensure departmental log books are maintained with accurate and complete records of communication and activities.
  • Address employee grievances and escalate unresolved matters to the Operations Manager.
  • Assist in investigating client or departmental complaints, ensuring proper resolution and preventive actions are implemented.
  • Collaborate with other departments to ensure smooth operations and resource sharing during emergencies or high-demand periods.
  • Respond to airline or client communication within 24 hours, ensuring timely acknowledgment and resolution of issues.
  • Monitor operational activities regularly and propose improvements to processes for enhancing productivity, quality and cost efficiency.
  • Conduct feedback sessions with staff to review their performance and address areas of improvement.

Major Areas of Responsibility

  • Proficient in HACCP, FSSAI and airline catering regulations
  • Effective leadership, communication and interpersonal skills
  • Ability to work under pressure and meet deadlines

Language Proficiency

  • Should be fluent in both English and Hindi

Education

  • Graduate/Diploma in Hotel Management.

Working Conditions:

  • Requires flexibility in working hours, including weekends and holidays
  • Adherence to strict hygiene, safety and operational protocols

Knowledge/Skills

  • In-depth knowledge of Operations procedure of a Flight Catering unit
  • Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems).

Experience

  • 5 years of minimum relevant experience
  • Prior experience in Airline Catering Operations / Flight Catering, F&B Service preferred

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