Assistant Operations Manager

20 hours ago


Kolkata, West Bengal, India TajSATS Full time
  • Assist the Operations Manager in ensuring all flights are prepared, catered and dispatched on time as per airline specifications and laid-down standards.
  • Support in preparing and monitoring the departmental budget, ensuring expenditures remain within approved limits.
  • Conduct routine checks to ensure ISO, HACCP and FSSAI standards are implemented and adhered to consistently.
  • Collaborate with the Operations Manager in maintaining updated flight schedules, GLP files, and menu files.
  • Ensure staff are groomed, adhere to dress codes and attend daily briefings; maintain briefing registers for records.
  • Assist in organizing training sessions for new staff and refresher training for existing employees to keep them updated on operational standards.
  • Conduct periodic one-on-one meetings with departmental staff to address concerns and maintain harmony.
  • Support in the preparation and monitoring of the duty roster to ensure sufficient manpower allocation across all shifts.
  • Maintain a professional rapport with airline clients and assist in ensuring client feedback and requests are addressed promptly.
  • Periodically update contact details of all airline clients, including competitors and coordinate client engagements like birthdays and special events.
  • Conduct random checks on hi-lifts, equipment and airline stores to ensure cleanliness, compliance and operational readiness.
  • Assist in monitoring temperature logs, deep cleaning schedules and fumigation records, ensuring all documentation is accurate and up to date.
  • Verify that check-sheets and challans for flights are accurate, ensuring no revenue leakages occur.
  • Perform random inspections of flight operations at the airport, ensuring all activities are aligned with checklists and operational requirements.
  • Document any menu or weight specification changes and ensure all relevant supervisors are informed; conduct follow-up checks as required.
  • Ensure departmental log books are maintained with accurate and complete records of communication and activities.
  • Address employee grievances and escalate unresolved matters to the Operations Manager.
  • Assist in investigating client or departmental complaints, ensuring proper resolution and preventive actions are implemented.
  • Collaborate with other departments to ensure smooth operations and resource sharing during emergencies or high-demand periods.
  • Respond to airline or client communication within 24 hours, ensuring timely acknowledgment and resolution of issues.
  • Monitor operational activities regularly and propose improvements to processes for enhancing productivity, quality and cost efficiency.
  • Conduct feedback sessions with staff to review their performance and address areas of improvement.

Major Areas of Responsibility

  • Proficient in HACCP, FSSAI and airline catering regulations
  • Effective leadership, communication and interpersonal skills
  • Ability to work under pressure and meet deadlines

Language Proficiency

  • Should be fluent in both English and Hindi

Education

  • Graduate/Diploma in Hotel Management.

Working Conditions:

  • Requires flexibility in working hours, including weekends and holidays
  • Adherence to strict hygiene, safety and operational protocols

Knowledge/Skills

  • In-depth knowledge of Operations procedure of a Flight Catering unit
  • Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems).

Experience

  • 5 years of minimum relevant experience
  • Prior experience in Airline Catering Operations / Flight Catering, F&B Service preferred

  • Operations Manager

    6 days ago


    Kolkata, West Bengal, India Apave International Full time

    Apave TIV, group company of Apave international is looking to hire Operations Manager for Kolkata, Chennai & various other locations in India. Operations Manager shall be responsible for day-to-day activities within assigned Region/Services, achieving corporate revenue and profit goals, maintaining the quality, consistency and continuity of work performed,...


  • Kolkata, West Bengal, India JLL Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Assistant Manager

    4 weeks ago


    Kolkata, West Bengal, India ContactX Resource Management Full time

    - Reviewing trust, partnership, and corporate tax returns; developing and supervising staff, preparing more complex tax returns; and assisting in client management and practice development activities.- Implement client's engagements from start to finish (planning, executing, directing, and completing tax projects).- Supervise, train, and mentor staff and New...

  • Assistant Manager

    12 hours ago


    Kolkata, West Bengal, India beBeeFinancial Full time ₹ 80,00,000 - ₹ 1,00,00,000

    Role Summary:We are seeking a skilled and experienced professional to join our team as an Assistant Manager in Finance. The ideal candidate will possess strong knowledge of capital expenditure and expense accounting, with 0-2 years of experience.Main Responsibilities:Manage the entire process of capital expenditure accounting, including creation of purchase...


  • Kolkata, West Bengal, India beBeeService Full time ₹ 6,00,000 - ₹ 12,00,000

    Airport Ground Staff Job DescriptionWe are seeking a highly skilled and dedicated individual to fill the role of Airport Ground Staff. This full-time position involves assisting passengers with check-in procedures, baggage handling, and boarding.The ideal candidate will possess excellent communication and interpersonal skills, as well as knowledge of airline...


  • Kolkata, West Bengal, India beBeeBusiness Full time ₹ 8,00,000 - ₹ 12,00,000

    Assistant Manager TraineeWe are seeking a highly skilled Assistant Manager Trainee to support our Managing Director in overseeing the daily operations of our luxury furniture production.This role will be responsible for Cost Analysis & Data Management, providing valuable insights to drive business decisions and growth. Additionally, they will be tasked with...

  • Operations Manager

    3 weeks ago


    Kolkata, West Bengal, India Apave International Full time

    Apave TIV, group company of Apave international is looking to hire Operations Manager for Kolkata, Chennai & various other locations in India. Operations Manager shall be responsible for day-to-day activities within assigned Region/Services, achieving corporate revenue and profit goals, maintaining the quality, consistency and continuity of work performed,...

  • Operations Manager

    3 weeks ago


    Kolkata, West Bengal, India Apave International Full time

    Apave TIV, group company of Apave international is looking to hire Operations Manager for Kolkata, Chennai & various other locations in India. Operations Manager shall be responsible for day-to-day activities within assigned Region/Services, achieving corporate revenue and profit goals, maintaining the quality, consistency and continuity of work performed,...

  • BPO Assistant Manager

    3 weeks ago


    Kolkata, West Bengal, India Selectica International Solutions Full time

    Job DescriptionThe BPO Assistant Manager will oversee the operations of the business process outsourcing team, ensuring that the team meets performance targets and maintains high-quality service standards.Responsibilities- Assist in managing day-to-day operations of the BPO team- Ensure that service level agreements (SLAs) are met- Monitor and evaluate team...

  • Operations Manager

    4 days ago


    Kolkata, West Bengal, India beBeeManagement Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Operations Manager**Job Description:**The Operations Manager is responsible for overseeing the day-to-day activities of our office, ensuring smooth and efficient functioning. This role involves managing various aspects of office operations, including administrative tasks, facilities management, and staff coordination.**Key Responsibilities:***...