Assistant Operations Manager

• Assist the Operations Manager in ensuring all flights are prepared, catered and dispatched on time as per airline specifications and laid-down standards.
• Support in preparing and monitoring the departmental budget, ensuring expenditures remain within approved limits.
• Conduct routine checks to ensure ISO, HACCP and FSSAI standards are implemented and adhered to consistently.
• Collaborate with the Operations Manager in maintaining updated flight schedules, GLP files, and menu files.
• Ensure staff are groomed, adhere to dress codes and attend daily briefings; maintain briefing registers for records.
• Assist in organizing training sessions for new staff and refresher training for existing employees to keep them updated on operational standards.
• Conduct periodic one-on-one meetings with departmental staff to address concerns and maintain harmony.
• Support in the preparation and monitoring of the duty roster to ensure sufficient manpower allocation across all shifts.
• Maintain a professional rapport with airline clients and assist in ensuring client feedback and requests are addressed promptly.
• Periodically update contact details of all airline clients, including competitors and coordinate client engagements like birthdays and special events.
• Conduct random checks on hi-lifts, equipment and airline stores to ensure cleanliness, compliance and operational readiness.
• Assist in monitoring temperature logs, deep cleaning schedules and fumigation records, ensuring all documentation is accurate and up to date.
• Verify that check-sheets and challans for flights are accurate, ensuring no revenue leakages occur.
• Perform random inspections of flight operations at the airport, ensuring all activities are aligned with checklists and operational requirements.
• Document any menu or weight specification changes and ensure all relevant supervisors are informed; conduct follow-up checks as required.
• Ensure departmental log books are maintained with accurate and complete records of communication and activities.
• Address employee grievances and escalate unresolved matters to the Operations Manager.
• Assist in investigating client or departmental complaints, ensuring proper resolution and preventive actions are implemented.
• Collaborate with other departments to ensure smooth operations and resource sharing during emergencies or high-demand periods.
• Respond to airline or client communication within 24 hours, ensuring timely acknowledgment and resolution of issues.
• Monitor operational activities regularly and propose improvements to processes for enhancing productivity, quality and cost efficiency.
• Conduct feedback sessions with staff to review their performance and address areas of improvement.

Major Areas of Responsibility

• Proficient in HACCP, FSSAI and airline catering regulations
• Effective leadership, communication and interpersonal skills
• Ability to work under pressure and meet deadlines

Language Proficiency

• Should be fluent in both English and Hindi

Education

• Graduate/Diploma in Hotel Management.

Working Conditions:

• Requires flexibility in working hours, including weekends and holidays
• Adherence to strict hygiene, safety and operational protocols

Knowledge/Skills

• In-depth knowledge of Operations procedure of a Flight Catering unit
• Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems).

Experience

• 5 years of minimum relevant experience
• Prior experience in Airline Catering Operations / Flight Catering, F&B Service preferred