Team Lead Specialist

4 days ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 21,00,000
Job Title: Team Lead Specialist

We are seeking a seasoned professional to assume the role of Team Lead Specialist. This key position plays a pivotal role in driving business growth and delivering exceptional results.

Key Responsibilities:
  • Regularly analyze and report on colleague experience data, including Voice & Pulse, primary colleague data, and existing colleague reports.
  • Support customer experience and complaints analysis and reporting, including trend-tracking and interpretation.
  • Develop colleague depth of knowledge and become a resident expert in Client colleague experiences.
Requirements:
  • Bachelor's degree in social sciences, statistics, or related field.
  • Experience building visualizations with Tableau, Excel, PowerPoint, etc.
  • Relevant years of experience in market research, people analytics, customer experience research, or similar field.

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