
Human-Centered Design Expert
2 weeks ago
Job Summary: We are seeking a skilled Senior User Researcher to join our team. As a Senior User Researcher, you will be responsible for planning and conducting evaluative research efforts for specified products or small program areas.
Responsibilities:
- Plan and conduct evaluative research (e.g., card sort, tree testing, usability, heuristics evaluations) and support generative research efforts for specified products or small program areas to build deep user understanding and empathy.
- Help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success.
- Create testable hypotheses and use research findings to support, challenge, and innovate product design.
- Apply your expertise and knowledge of research methodologies, human factors, the user-centered design process, and statistics to product and service design in an iterative development environment.
- Work with design, analytics, product management, customer support, marketing, and sales to formulate and address research questions.
- Independently and collaboratively plan, execute, and analyze research across product or program areas.
- Perform qualitative data analysis and support ongoing coding efforts.
- Support survey design and execution as well as perform statistical analyses.
- Undertake secondary research scans and comparative/competitive analysis.
Requirements:
- Strong background in user research methodologies, including both evaluative and generative techniques.
- Experience working in an iterative development environment with cross-functional teams.
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple projects simultaneously.
- Knowledge of human factors principles and statistics is highly desirable.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for growth and professional development.
- Competitive salary and benefits package.
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