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Service Desk Engineer
1 week ago
HCLTech offers a dynamic and challenging work environment that allows professionals to grow and develop their careers. As a Service Desk Engineer, you will have the opportunity to work on a wide range of technical issues, develop your problem-solving skills, and contribute to the success of our organization.
Main Responsibilities:
- Customer Support: Provide first-level technical support to end-users, troubleshooting and resolving hardware and software issues.
- Incident Management: Log, categorize, and prioritize incidents and service requests based on severity and urgency.
- Knowledge Management: Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference.
Requirements:
- Education: High school diploma, Associate's degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent).
- Experience: Proven experience (1-2 years) in a technical support or service desk role.
- Technical Skills:
- Familiarity with common operating systems (Windows, macOS, Linux).
- Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.).
- Experience with Active Directory, email clients, and remote desktop tools.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
Essential Competencies:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Strong attention to detail.
