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Service Desk Agent

1 month ago

Noida, Uttar Pradesh, India Tata Consultancy Services Full time

Job Role -Service Desk Agent

Experience Range: 2 to 5 years

Job Location: Noida

Notice Period required: 0 to 45 days

Job Description

Must-Have

  • 2-5 years of experience as a Help Desk Technician or other customer support role
  • · Good understanding of computer systems, mobile devices, and other tech products.
  • · Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.
  • · Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences

Roles/ responsibilities

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
  • Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
  • Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services.