Service Desk Specialist
2 days ago
Experience: 2 -5 Years
Location: Noida
Job description
Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services.
Respond to email messages for customers seeking help.
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Install, modify, and repair computer hardware and software.
Determining the best solution based on the issue and details provided by customers
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