Cloud Contact Center Specialist

1 day ago

Vellore, Tamil Nadu, India beBeeSolutions Full time ₹ 20,00,000 - ₹ 25,00,000
Cloud Contact Center Solutions Specialist

We are seeking a skilled Cloud Contact Center Solutions Specialist to design, develop, and administer cloud-based contact center solutions for a 3-month contract role.

  • A key responsibility will be creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. This involves strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.
Key Responsibilities:
  • Developing and maintaining Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Building API-driven automation workflows to streamline operations and improve agent efficiency.
  • Customizing IVR systems and CTI integrations to support advanced call handling and reporting features.
  • Managing and monitoring AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Collaborating closely with cross-functional teams (DevOps, Support, Product) and maintaining clear documentation of system architecture and workflows.
Requirements:
  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

This is an exciting opportunity for individuals who want to make a significant impact on our customers' experiences.

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