Restaurant Operations Manager
3 weeks ago
Restaurant Operations Manager
The Restaurant Operations Manager is responsible for ensuring the smooth operation of a restaurant in the absence of the Restaurant General Manager. This involves overseeing daily activities, maintaining compliance with company standards, and ensuring the highest quality products and services are delivered to customers.
Key Responsibilities:
- Process Champion
- Responsible for closing & opening of the restaurant
- Ensures complete and timely execution of corporate & local marketing plans
- Coordinate training, monitor rostering & attendance, champions recognition and motivation efforts of the team
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
Requirements:
- Dedication to providing exceptional customer service
- Good communication skills, strong interpersonal and conflict resolution skills
- Exceptional team building capability
- Education & Experience Preferable – 3 year Degree in Hospitality/Hotel Management with 3+ years experience OR 1 yr Diploma in Hospitality with 2 yr work experience OR Graduate (any stream) with 4 yrs of work experience
- Age 23 - 30
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