User Support Specialist

1 week ago

Rajkot, Gujarat, India beBeeSupport Full time ₹ 42,00,000 - ₹ 72,00,000

**Job Overview**

We're seeking a User Support Specialist to join our team. Our rapidly expanding product empowers users to succeed.

This role is pivotal in supporting users while driving growth through user insights and upselling opportunities.

**Key Responsibilities:**

  • Assist users via email and phone calls, ensuring a seamless experience
  • Upsell premium packages and services, increasing awareness of our offerings
  • Educate users on additional services like cover design, marketing packages, and distribution options
  • Gather insights from users on their experience, identifying areas for improvement
  • Share valuable feedback with internal teams to inform product improvements

**Requirements:**

  • Strong communication skills (verbal and written)
  • Fluency in the language essential; reading and writing advantageous
  • User-first mindset with a passion for helping users succeed
  • Proactive attitude toward upselling and promoting high-value services
  • Ability to gather insights and report key findings
  • Willingness to learn and adapt in a fast-paced environment

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