Telecom Support Specialist

3 days ago

Surat, Gujarat, India beBeeSkill Full time ₹ 6,00,000 - ₹ 12,00,000
Technical Support Professional

Job Overview:

As a Technical Support Professional, you will be responsible for providing top-notch technical assistance to our clients via phone and email.

  • The ideal candidate will have excellent communication skills and the ability to understand complex technical issues.

Key Responsibilities:

  1. Provide prompt and effective resolution of customer complaints while maintaining high levels of customer satisfaction.
  2. Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.

Required Skills:

  • Networking: Familiarity with intermediate networking concepts.
  • Computer Proficiency: Strong knowledge of computer hardware and software.
  • Operating Systems: Experience working with Windows, macOS, Android, and iOS.

Essential Competencies:

  1. Communication: Excellent listening skills with the ability to understand and resolve customer issues efficiently.
  2. Customer Focus: Demonstrates empathy and patience in challenging situations.

Preferred Qualifications:

  • BPO or service industry experience.

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