Learning Development Professional

3 hours ago

Tirupati, Andhra Pradesh, India beBeeEmployeeDevelopment Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview:

This role is accountable for developing, implementing, and overseeing employee development initiatives across multiple hotel properties to ensure consistent service excellence, operational efficiency, and brand alignment.

The Employee Development Manager partners with hotel leadership teams to identify training needs, create property-specific learning strategies, and ensure team members are equipped with the skills and knowledge necessary to deliver exceptional guest experiences.

Key Responsibilities:

  • Training Program Design: Design, develop, and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
  • Customized Training Content: Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
  • Blended Learning Strategies: Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Consistency and Quality: Ensure consistency in training quality across all properties.
  • Training Needs Assessments: Conduct training needs assessments in collaboration with hotel department heads and HR teams.
  • Performance Monitoring: Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
  • Targeted Learning Solutions: Develop targeted learning solutions based on business objectives and performance outcomes.
  • Leadership Development: Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coaching and Mentoring: Coach hotel leadership teams on training techniques, team engagement, and performance management.
  • Succesion Planning: Support succession planning by identifying internal talent and preparing them for future roles.
  • Mandatory Training: Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
  • Compliance and Record-Keeping: Monitor compliance with training requirements and maintain accurate records across all properties.
  • Knowledge Sharing: Facilitate knowledge-sharing and best practices across hotels.
  • Pre-Opening Training: Support pre-opening training plans for new hotel openings or renovations.

Qualifications:

  • Education: Bachelor's degree in Human Resources, Hospitality Management, or related field (preferred).
  • Experience: Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.
  • Technical Skills: Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.

Skills and Competencies:

  • Presentation and Communication: Strong presentation, facilitation, and communication skills.
  • Training Content Design: Ability to design engaging and impactful training content.
  • Organizational and Project Management: High level of organizational and project management skills.
  • Cultural Sensitivity: Culturally sensitive with the ability to work across diverse teams.
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