
Operational Improvement Specialist
1 day ago
We are seeking a Transformation Excellence Lead to spearhead operational improvements and drive digital innovation.
Key Responsibilities:- Develop and implement process improvement initiatives leveraging Lean Six Sigma and continuous enhancement approaches.
- Identify opportunities for designing AI-driven transformation projects, incorporating Agentic AI, Gen AI, RPA, analytics, and digital tools.
- Collaborate with senior leaders and cross-functional teams to identify margin optimization opportunities and efficiency levers.
- Monitor and report KPIs for productivity, cost, and customer satisfaction improvements.
- Ensure smooth implementation of new digital tools and processes, driving change adoption.
- Research emerging AI/digital trends and recommend relevant use cases for operations.
- 2–4 years of work experience in process excellence, digital transformation, or consulting.
- Strong understanding of AI/Gen AI use cases, automation, and digital experience tools.
- Demonstrated ability to deliver measurable improvements in cost, quality, or customer satisfaction.
- MBA/PGDM (mandatory) in Operations, Strategy, or related specialization.
- Lean Six Sigma Green Belt certification (preferred).
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