Process Excellence Specialist

8 hours ago

India beBeeQuality Full time ₹ 20,00,000 - ₹ 40,00,000

Job Title: Process Excellence Specialist

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About the Role:

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We are seeking a skilled and detail-oriented Process Excellence Specialist to join our team. As a Process Excellence Specialist, you will be responsible for conducting quality audits, analyzing data using QC tools, and developing process documentation to ensure adherence to quality standards.

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About You:

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To succeed in this role, you will need strong analytical skills, excellent communication skills, and the ability to work effectively in a team environment. You will also need proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.

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Responsibilities:

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Your responsibilities will include:

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  • Conducting quality audits to ensure adherence to quality standards">
  • Analyzing data using QC tools to identify areas for improvement">
  • Developing and maintaining process documentation">
  • Collaborating with team members to resolve issues related to call quality and customer satisfaction">
  • Providing training on quality assurance processes to new hires">
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Requirements:

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To be considered for this role, you will need:

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  • 1-6 years of experience in a BPO or call center environment">
  • Strong understanding of Quality Audit principles and practices">
  • Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones">
  • Excellent analytical skills with ability to interpret data effectively">
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What We Offer:

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We offer a competitive salary package, including benefits and opportunities for professional growth and development.

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Contact Information:

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If you are a motivated and results-driven individual who is passionate about quality and excellence, please submit your application.

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