Intelligence Operations Manager, Cyber Threat Solutions
3 weeks ago
Recorded Future is seeking a seasoned Intelligence Operations Manager to join our team in driving customer success and adoption of our cyber threat intelligence solutions. This role requires a strong understanding of cybersecurity fundamentals, excellent communication skills, and the ability to work closely with clients across various regions.
Responsibilities- Act as primary point of contact for customer security teams, providing technical guidance and support on Recorded Future's Intelligence Cloud and services.
- Develop and execute comprehensive success plans to drive product adoption, retention, and growth across a diverse portfolio of clients in APJ and beyond.
- Maintain deep familiarity with customer security functions, cybersecurity events, and Recorded Future's platform to provide expert-level support and insights.
- Capture and share customer experiences to inform product development and strategic decisions.
- Ensure high rates of customer adoption, growth, and retention by delivering exceptional customer experiences.
- Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience.
- Demonstrated expertise in customer success principles, cybersecurity fundamentals, and project management processes.
- Proven history of successfully managing multiple priorities, communicating complex concepts, and influencing stakeholders at all levels.
- Excellent interpersonal skills, with ability to work cross-functionally and with a proactive approach to client engagement.
At Recorded Future, we empower clients with intelligence to disrupt adversaries, representing over 40 nationalities and embodying core values of high standards, inclusion, and ethics. Our dedication has earned us a 4.8-star user rating from Gartner and more than 45 Fortune 100 companies as clients.
With an estimated annual salary range of $120,000 - $180,000, this opportunity offers a competitive compensation package, reflecting the importance of this role in driving customer success and business growth.
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