Senior Site Operations Manager

3 weeks ago


Mumbai, Maharashtra, India JLL Full time

Job Overview:

As a Senior Site Operations Manager at JLL, you will be responsible for overseeing the housekeeping services and team at FIFC, a Commercial Property located in BKC Mumbai. Your main role will be to ensure excellent hygiene standards are maintained at the site as per client requirements. You will also assist management and the Property Manager with assigned projects and provide backup support when needed.

Key Responsibilities:

  • Inspect work performed to ensure it meets specifications and established standards.
  • Ensure the upkeep of assignments/tasks as per set SOP.
  • Make plans/schedules and inspect/assign work to subordinate supervisors and/or teams.
  • Conduct regular briefings for ground staff.
  • Ensure discipline, proper attire, and etiquette among subordinate staff.
  • Vendor management, regular meetings with respective vendors for resolution of site-related issues.
  • Implementation of all standard operating procedures at site to ensure smooth site operations.
  • Closure of complaints about services and equipment, with corrective action taken.
  • Maintenance of required records of work hours, budgets, and other information.
  • Regular/frequent rounds to inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure it is in working order.
  • Brief and de-brief all supervisory staff.
  • Monitor all cleaning activity, ensuring it is done as per set SOP, to maintain premises in the best possible way and enhance the lifespan of equipment.
  • Conduct training on a regular basis for work policies and procedures.
  • Maintenance of inventory of consumable stock to ensure adequate supplies and equipment are available.
  • Selection and ordering or purchasing new equipment, supplies, or furnishings.
  • Preparation of reports like DMR, MMR, QBR, and other related reports at site.
  • Recommendations for changes that could improve services and increase operational efficiency.
  • Performance of financial tasks, such as estimating costs and preparing/managing budgets.


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