Senior Site Manager

3 days ago

Mumbai, Maharashtra, India Crest Full time
Job Summary

As a seasoned Assistant Property Manager at Crest, you will play a pivotal role in overseeing the smooth day-to-day operations of our residential and commercial properties. Your primary responsibility will be to ensure efficient management of site operations, encompassing technical, soft services, security, helpdesk, fit-out, parking, horticulture, and more. Your exceptional organizational skills, attention to detail, and ability to multitask will be invaluable in maintaining high standards of quality and customer satisfaction.

Key Responsibilities

  • Manage entire site operations, including technical, soft services, security, helpdesk, fit-out, parking, horticulture, and more.
  • Maintenance of technical equipment and handover takeover of the technical system from the project with proper snagging and de-snagging.
  • Organize collection of data (Fuel, Power & water, etc.) and ensure reporting on a monthly basis or as per client schedule and prepare MIS report and submit to client.
  • Supervise shifts, technicians work on allocated area & floors, and ensure that work is carried out to the standard as required by the client & as per scope of work.
  • Deploy team resources in the most effective and safe manner to achieve the agreed service levels and objectives.
  • Any minor and major problems discuss with team and escalate to client & Regional Office.
  • Take active part while trouble shooting in case of breakdowns.
  • Issuing work permits and ensuring the staffs/vendor adheres to the health and safety guidelines at site.
  • Work out new cost-saving measures & energy-saving initiatives in technical & maintenance operations.
  • Vendor finalization based on equipment technical specifications.
  • Capable to upgrade machines, equipment, utilities and processes with respect to capacity, efficiency, and layout.
  • Manage various contracts and vendors (including comparison, invoicing, negotiation, terms and conditions, SLA, LOI, AMC, and PO).
  • Ensuring that facilities meet compliance standards and government regulations, and keeping the statutory documents updated such as Form B, B form.
  • Keeping the site ready for government audits/Inspections such as electrical inspection, Lift inspections, etc.
  • Must ensure teams follow the correct procedures, policies, and documentation requirements across project phases.
  • Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation.
  • Identify resource and equipment requirements, efficient capacity planning, and manage soft service, security & MEP services as well.
  • Must provide technical training to teams when required and serve as a technical mentor to team members.
  • Ensure standard operating procedures and project guidelines are in place.
  • Task allocation and performance evaluation of team members.
  • Meet with client teams and gather requirements, conduct regular team meetings, and track project progress.
  • Interview candidates and hire resources.
  • Estimate budgets and maintain the budget vs expenses sheet.
  • Prepare snag lists and get it rectified on priority in coordination with project team.
  • Minimize breakdowns with help of preventive checking and timely servicing of equipments.
  • Implement best practices and SOP for operating of equipments.
  • Provide feedback on customer queries and update customers promptly.
  • Taking daily rounds of the premises and reporting any lapses/observations to the relevant team.
  • Preparing reports, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc.
  • Managing parking management along with security.
  • Upkeep of the premises.
  • Ensuring all relevant checklists are being implemented.
  • Ensuring project is followed safety during the extension of project.
  • Coordination with the shop owners for CAM & PT payment and to keep the track of the same.
  • Briefing & debriefing of the site staffs.
  • Ensuring timely renewal of the agreement, submission of invoices, and follow-ups for the payments.
  • Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing, and supporting them as and when required.
  • Ensuring the club house such as Gym, Yoga room, table tennis, terrace, swimming pool areas cleanliness is maintained.
  • Ensure the pantry replenishment done as & when required.
  • Maintaining and processing attendance of site staff.
  • Ensuring fitout is being executed as per the fitout guidelines.
  • Planning and execution of 52 maintenance calendar.
  • Dealing with occupants' queries in verbal/written form.
  • MIS generation and reporting on daily, weekly, fortnight, and monthly basis.
  • Reconcile HK inventory, MEP consumable, STP consumables, etc.
  • Prepare monthly management report for management review.

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