Senior Service Operations Manager
12 hours ago
Company Overview
">JLL empowers you to shape a brighter future in the real estate industry. We combine world-class services, advisory, and technology to deliver exceptional results for our clients.
">Job Summary
">We are seeking a skilled Senior Service Operations Manager to oversee the housekeeping services and team at one of our commercial properties in Mumbai. As a key member of our Property and Asset Management team, you will be responsible for ensuring excellent hygiene standards and providing exceptional customer experience.
">Key Responsibilities
">- ">
- Inspect work performed to ensure it meets specifications and established standards">
- Ensure the upkeep of the assignment/task as per set SOP">
- Make plans/schedules and inspect/assign work to subordinate supervisors and/or teams">
- Conduct regular briefings for ground staff">
- Ensure discipline, proper attire, and etiquette in subordinate staff">
- Vendor management, regular meetings with respective vendors for resolution of site-related issues">
- Implementation of all standard operating procedures at the site to ensure smooth site operations">
- Ensure closure of complaints about services and equipment and take corrective action">
- Maintain required records of work hours, budgets, and other information">
- Regular/frequent rounds to inspect and evaluate the physical condition of facilities to determine the type of work required">
- Check and maintain equipment to ensure it is in working order">
- Brief and de-brief all supervisory staff">
- Monitor all cleaning activity, ensure it is done as per set SOP, to maintain premises in the best possible way and enhance the lifespan of equipment">
- Conduct training on regular basis for work policies and procedures">
- Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amounts">
- Select and order or purchase new equipment, supplies, or furnishings">
- Prepare reports like DMR, MMR, QBR, and other related reports at the site">
- Recommend changes that could improve services and increase operational efficiency">
- Perform financial tasks, such as estimating costs and preparing/managing budgets">
- Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events">
Requirements
">To be successful in this role, you will need:
">- ">
- A degree/diploma in hotel management/hospitality with minimum 5-7 years of work experience">
- Effective communication skills and knowledge of processes for providing customer service">
- The ability to manage others and communicate effectively with internal and external customers">
About JLL
">JLL is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary package, including a base salary of approximately ₹800,000 - ₹1,200,000 per annum, depending on experience, plus additional benefits and incentives.
">Location
">This role is based in Mumbai, India, and requires regular on-site presence at our commercial property.
-
Senior Operations Manager
4 weeks ago
Mumbai, Maharashtra, India Three Pentacles HR Full time**Dealership Leadership Role** The Senior Operations Manager at Three Pentacles HR is responsible for overseeing the day-to-day activities of the service department. This includes directing and supervising department managers, as well as ensuring that all dealership operations are running efficiently and profitably. Hiring, Training, and MotivationRecruit,...
-
Senior Manager of Field Service Operations
1 month ago
Mumbai, Maharashtra, India Thermo Fisher Scientific Full timeJob Summary:As a Senior Manager of Field Service Operations at Thermo Fisher Scientific, you will be responsible for leading a team of field service technicians to ensure the flawless operation of our products. Your technical expertise will be essential in troubleshooting equipment and coordinating with team members and service coordinators to address...
-
Senior Manager, Field Service Operations
4 weeks ago
Mumbai, Maharashtra, India Thermo Fisher Scientific Full timeJob Summary:As a Senior Manager, Field Service Operations, you will be responsible for leading a team of field service technicians to ensure the flawless operation of our products. Your technical expertise will be essential in troubleshooting equipment and coordinating with team members and customers to address technical and commercial issues.Key...
-
Senior Operations Manager
4 weeks ago
Mumbai, Maharashtra, India Quantixtech Solutions Pvt Ltd Full timeJob Title: Senior Operations ManagerAt Quantixtech Solutions Pvt Ltd, we are seeking a seasoned and dynamic Senior Operations Manager to lead our service and operations department. The successful candidate will have a proven track record of efficiently managing teams across regions, ensuring high-quality service delivery, and optimizing operational...
-
Senior Operations Manager
3 weeks ago
Mumbai, Maharashtra, India SIX Payment Services Full timeSenior Operations ManagerAt SIX Payment Services, we are looking for a Senior Operations Manager to join our team. The ideal candidate will have in-depth knowledge of the Payment Card Industry and be able to drive operational excellence.ResponsibilitiesHandle queries from internal & external stakeholders.Take ownership of problem resolution.Learn business...
-
Senior Operations Manager
1 month ago
Mumbai, Maharashtra, India 9595 Deutsche Investor Services Private Limited Full timeAbout the RoleWe are seeking a highly experienced Senior Operations Manager to join our team at 9595 Deutsche Investor Services Private Limited. As a key member of our operations team, you will be responsible for leading and managing our operations functions across Asia Pacific.Key ResponsibilitiesLead and manage our operations functions across Asia Pacific,...
-
Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full timeAt Dow, we're dedicated to delivering integrity, respect, and safety to our customers, employees, and the planet. Our people are at the heart of our solutions, reflecting the communities we serve and the world where we operate. We encourage every employee to bring their whole self to work each day to deliver more value and have a more fulfilling career.About...
-
Senior Operations Manager
4 weeks ago
Mumbai, Maharashtra, India ICCS Full timeICCS is seeking a Senior Operations Manager to lead and coordinate all day-to-day operations.Key Responsibilities:Manage the workflow of housekeeping staff and security personnel.Arrange facilities and services for employees.Handle helpdesk requests and tickets.Ensure the office is operational in all aspects.Coordinate events and planned preventive...
-
Customer Service Operations Manager
3 weeks ago
Mumbai, Maharashtra, India OppenheimerFunds Distributor, Inc Full timeAbout the RoleThe Customer Service Operations Manager will be responsible for managing the front office and coordinating with the RTA for post-sales service-related queries.Your ResponsibilitiesManage all regulatory activities, including STR, CTR, and QTR reporting to SEBI/AMFI/Compliance.Generate MIS reports for the team and prepare dashboards for senior...
-
Senior Service Manager
4 weeks ago
Mumbai, Maharashtra, India IDFC FIRST Bank Full timeJob Summary: At IDFC FIRST Bank, we are seeking a highly skilled and experienced Senior Service Manager to lead our branch operations and drive customer satisfaction. Key Responsibilities: The successful candidate will oversee a team of agents, setting goals and ensuring their achievement, while also handling multiple tasks simultaneously. They must...
-
Senior Operations Manager
3 weeks ago
Mumbai, Maharashtra, India Prov HR Solutions Private Limited Full timeJob Title: Senior Branch ManagerThe desired candidate will be responsible for leading our bank's branch operations in Mumbai, ensuring profitability and growth.Main Responsibilities:Building the branch's balance sheet and ensuring profitability.Responsible for branch audit, operations, service, and compliance activities.To ensure sales targets are...
-
Senior Investment Operations Manager
1 month ago
Mumbai, Maharashtra, India M&G Full timeWe are seeking a highly skilled Senior Investment Operations Manager to join our team at M&G Global Services. The successful candidate will be responsible for managing a team of 5 to 7 Asst Managers or Investments Analysts, overseeing the end-to-end delivery of a team managing the business for Investments and Operations.The ideal candidate will have a strong...
-
Mumbai, Maharashtra, India NTT Full timeAbout the RoleThe Senior Associate Managed Services Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to support with planning, coordinating and monitoring the implementation of operational activities and processes in order to deliver on approved operational plans and to...
-
Customer Service Operations Manager
4 weeks ago
Mumbai, Maharashtra, India OppenheimerFunds Distributor, Inc Full timeAbout the RoleThe Customer Service Operations Manager will be responsible for managing the front office and overseeing the processing of transactions and client onboarding. This role will also involve generating MIS reports for the team and preparing dashboards for senior management and Board presentations.Key ResponsibilitiesManage all regulatory...
-
Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full timeWe are seeking a highly skilled Senior Service Operations Specialist to join our team at DOW CHEMICAL INTERNATIONAL PVT. LTD.Job SummaryThe ideal candidate will have a strong background in IT service management, with experience in developing and operating IT service management foundational platforms. They will be responsible for evaluating and developing new...
-
Senior Manager Service Operations
3 weeks ago
Mumbai, Maharashtra, India Lifelancer Full timeUnlock Impactful Work with Thermo Fisher Scientific:We are seeking a highly skilled Service Operations Manager to join our Asia Pacific Region team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our Life Sciences Mass Spectrometry equipment in the region.Your primary responsibilities will include:Onsite...
-
Senior Sustainability and Operations Manager
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Title: Senior Sustainability and Operations ManagerJob Reference: Purpose of the roleThe Senior Sustainability and Operations Manager is responsible for overseeing the operational requirements of the Housekeeping Departments ensuring the highest standards of excellence at all times while maintaining a professional and well-organized service. This...
-
Senior Service Operations Coordinator
5 days ago
Mumbai, Maharashtra, India Thermo Fisher Scientific Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Service Operations Coordinator to join our team at Thermo Fisher Scientific.Job DescriptionThe successful candidate will be responsible for coordinating service operations, ensuring timely renewal and conversion of service contracts, and maintaining accurate customer data in SAP and other...
-
Senior Medical Operations Manager
3 weeks ago
Mumbai, Maharashtra, India Viking Full timeJob Title: Senior Medical Operations ManagerViking Travel Care is seeking a highly skilled Senior Medical Operations Manager to oversee the implementation of medical services and project management.Responsibilities:Establish and manage medical escorted transport routines, including medication and equipment handling.Recruit and train in-house nurses for...
-
Senior Operations Manager
4 weeks ago
Mumbai, Maharashtra, India Talent Corner Full timeRoles and ResponsibilitiesKey RequirementsFor the position of Senior Operations Manager at Talent Corner, we are seeking a highly skilled professional with a strong background in manufacturing processes and equipment. The ideal candidate will have a degree in a relevant field, such as manufacturing, engineering, or operations management, and a minimum of 5...