Senior Service Operations Manager

12 hours ago


Mumbai, Maharashtra, India JLL Full time

Company Overview

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JLL empowers you to shape a brighter future in the real estate industry. We combine world-class services, advisory, and technology to deliver exceptional results for our clients.

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Job Summary

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We are seeking a skilled Senior Service Operations Manager to oversee the housekeeping services and team at one of our commercial properties in Mumbai. As a key member of our Property and Asset Management team, you will be responsible for ensuring excellent hygiene standards and providing exceptional customer experience.

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Key Responsibilities

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  • Inspect work performed to ensure it meets specifications and established standards">
  • Ensure the upkeep of the assignment/task as per set SOP">
  • Make plans/schedules and inspect/assign work to subordinate supervisors and/or teams">
  • Conduct regular briefings for ground staff">
  • Ensure discipline, proper attire, and etiquette in subordinate staff">
  • Vendor management, regular meetings with respective vendors for resolution of site-related issues">
  • Implementation of all standard operating procedures at the site to ensure smooth site operations">
  • Ensure closure of complaints about services and equipment and take corrective action">
  • Maintain required records of work hours, budgets, and other information">
  • Regular/frequent rounds to inspect and evaluate the physical condition of facilities to determine the type of work required">
  • Check and maintain equipment to ensure it is in working order">
  • Brief and de-brief all supervisory staff">
  • Monitor all cleaning activity, ensure it is done as per set SOP, to maintain premises in the best possible way and enhance the lifespan of equipment">
  • Conduct training on regular basis for work policies and procedures">
  • Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amounts">
  • Select and order or purchase new equipment, supplies, or furnishings">
  • Prepare reports like DMR, MMR, QBR, and other related reports at the site">
  • Recommend changes that could improve services and increase operational efficiency">
  • Perform financial tasks, such as estimating costs and preparing/managing budgets">
  • Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events">
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Requirements

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To be successful in this role, you will need:

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  • A degree/diploma in hotel management/hospitality with minimum 5-7 years of work experience">
  • Effective communication skills and knowledge of processes for providing customer service">
  • The ability to manage others and communicate effectively with internal and external customers">
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About JLL

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JLL is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary package, including a base salary of approximately ₹800,000 - ₹1,200,000 per annum, depending on experience, plus additional benefits and incentives.

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Location

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This role is based in Mumbai, India, and requires regular on-site presence at our commercial property.



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