Luxury Retail Operations Manager

3 days ago

Dindigul, Tamil Nadu, India beBeeLuxuryRetail Full time ₹ 10,00,000 - ₹ 12,00,000
Lead Luxury Retail Operations

We are seeking an experienced and polished Store Manager to lead overall boutique operations while upholding luxury standards at every client touchpoint. The role requires strong sales leadership, team management, operational excellence, and a passion for delivering extraordinary client experiences.

Key Responsibilities:
  • Drive the boutique to achieve and exceed monthly and annual sales targets through strategic business planning and effective execution.
  • Identify opportunities to grow revenue and implement strategies to maximise returns.
  • Monitor key performance indicators (KPIs) such as conversion, ticket size, client acquisition, and repeat clients, and take corrective action when necessary.
  • Ensure every client interaction reflects luxury brand values and ethos by maintaining impeccable grooming, etiquette, and storytelling standards.
  • Build a culture of personalised clienteling and post-sale follow-up, fostering long-term relationships with clients.
  • Organise and host private client events, previews, and activations to create memorable experiences.
  • Act as a brand ambassador, embodying the luxury brand's values and aesthetic in all interactions.
  • Recruit, train, and mentor client advisors, assistants, and support staff to ensure a motivated and luxury-driven team culture.
  • Provide ongoing feedback and conduct product knowledge and service training sessions to maintain high standards.
  • Foster a positive and inclusive work environment that promotes collaboration and innovation.
  • Oversee inventory management, stock movement, and safe-room protocols to ensure efficient operations.
  • Authorise stock in/out, sales invoices, and client documentation, ensuring accuracy and compliance.
  • Coordinate audits and compliance with security and safe-room teams to maintain a secure and efficient working environment.
  • Ensure daily completion of bank deposits and card settlements, excluding bank holidays.
  • Maintain boutique presentation, visual merchandising, and ambience to luxury standards, creating an engaging customer experience.
  • Enforce standard operating procedures (SOPs) related to client service, security, and operational processes to ensure consistency and quality.
  • Ensure compliance with human resources, finance, and incentive policies, promoting a fair and equitable work environment.
Requirements:
  • 6-10 years of luxury retail experience, preferably in jewellery, watches, or fashion, with at least 3 years in a managerial role.
  • Proven track record of leading teams and achieving sales targets through effective leadership and strategic planning.
  • Strong operational expertise in inventory, finance, and compliance, with ability to drive efficiency and effectiveness.
  • Excellent communication skills in English, with regional languages an asset.
  • Polished grooming, refined etiquette, and luxury presence in client interactions, embodying the luxury brand's aesthetic.
  • Passion for luxury retail, design, and creating memorable client experiences.

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