International Voice Process Lead

2 days ago


Kottayam, Kerala, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
Job Overview

We are seeking a skilled professional to lead our team in the International Voice Process as a Transactional Quality Manager.

This is an exceptional opportunity for an experienced quality management expert to drive continuous improvement, manage call quality and client-related KPIs, evaluate the effectiveness of TQ interventions, and strengthen quality management processes.

The ideal candidate will possess a minimum of 8+ years of experience and a proven track record in quality management.

Key Responsibilities:

  • Drive continuous improvement initiatives to enhance overall quality and efficiency.
  • Manage call quality and client-related KPIs to ensure optimal performance.
  • Evaluate the effectiveness of TQ interventions and make data-driven decisions.
  • Strengthen quality management processes to improve overall quality and customer satisfaction.

Required Skills and Qualifications:

  • Minimum 8+ years of experience in quality management.
  • Proven track record in driving continuous improvement and managing call quality.
  • Excellent communication skills and ability to work with cross-functional teams.
  • Data handling and interpretation skills to inform decision-making.
  • High level of maturity to handle people at all levels.

Additional Information:

A Green Belt certification is desirable but not essential for this role. We offer a dynamic work environment and opportunities for growth and development.



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