Voice Process Associate

1 day ago


Kottayam, Kerala, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 75,00,000

Job Title: Voice Process Associate

We are seeking skilled professionals to support our US-based clients in a voice process role.

The ideal candidate should have excellent English communication skills and experience in international voice processes.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Requirements:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

Benefits:

  • Competitive salary and performance incentives.
  • Career advancement opportunities.
  • Retention bonus.
  • Allowances.


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