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Family Care Manager

3 weeks ago

Solapur, Maharashtra, India beBeeManagement Full time ₹ 10,00,000 - ₹ 15,00,000
Home Management Specialist

At our organization, we strive to transform the physical environment of families, helping them create space for important things and focus on their mental well-being. We aim to build a home management system that seamlessly handles daily chores, enhances lifestyle, and gives customers peace of mind.

  • We provide a range of services, including full housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, and more.
  • Our dedicated Home Management Specialists work closely with customers to understand their unique needs and preferences, designing solutions tailored to their requirements.

Key Responsibilities:

  • Customer Onboarding: Understand customer context, explain how our services can ease their life, and handhold them onto our ecosystem.
  • Solution Deployment: Define interventions, deploy trained domestic helps, and assign errands to Operations Associates.
  • Partner Management: Work with central partners, onboard local quality partners, and oversee partner performance.
  • Customer Lifecycle Management: Educate and enable customers to adopt our services, determine satisfaction, and identify areas for improvement.
  • Customer Feedback & Service Improvement: Raise complaints, queries, grievances, feedback etc., and highlight areas for resolution.

Requirements:

  • Strong hospitality background or equivalent experience.
  • Event management, language, and intercultural communication skills.
  • Passion for improving lives, excited about working in a start-up, and self-motivated.
  • Growth mindset, able to hustle, loves being out on the ground, and willing to get hands dirty.
  • Excellent team player, ability to multitask, handle pressure, and failure.

Qualifications:

  • Bachelor's degree preferably in hospitality.

Benefits: Working in a dynamic environment, contributing to meaningful projects, and opportunities for growth and development.