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Customer Experience Champion

1 week ago

Noida, Uttar Pradesh, India Oracle Full time
About the Role

We are seeking a skilled Customer Success Specialist to manage customer success processes for a defined territory.

Key Responsibilities
  • Retain customers and grow contracts through upselling and multi-year renewals.
  • Ensure timely support renewals for small to medium-sized customers in assigned territory.
  • Organize customer onboarding and success programs.
  • Provide management with performance feedback.
  • Serve as a first-line management contact for customer escalations.
  • Assist in key indicator reporting and trend analysis.
Requirements
  • Excellent communication skills in Spanish language.
  • Good negotiation skills with a customer service attitude.
  • Takes initiative and uses available resources.
  • Strong analytical skills and knowledge of Excel.
  • Effective time and priority management to meet service levels.