Customer Experience Director

3 days ago


Noida, Uttar Pradesh, India EXL IT service management Full time

EXL IT service management is seeking a seasoned Customer Experience Director to lead our webchat team. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional customer experiences across all touchpoints.

The ideal candidate will have a deep understanding of customer behavior, the ability to develop and implement effective customer engagement strategies, and a proven track record of leading teams to achieve high-quality customer interactions and meet performance targets.

We offer a challenging and rewarding work environment, opportunities for career growth, and a competitive salary package. If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

  • Key Responsibilities:
  • Oversee the delivery of exceptional customer experiences across all touchpoints
  • Develop and implement effective customer engagement strategies
  • Lead a team of webchat agents to ensure high-quality customer interactions and meet performance targets
  • Drive process improvement initiatives and assist new hires to become productive on the floor quickly


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